Organizational Behavior

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Job performance is the set of employee behaviors that contribute to organizational goal accomplishment.
Job performance has three dimensions : task performance, citizenship behavior, and counterproductive behavior.
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Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Organizations gather information about relevant task behaviors using job analysis.
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Citizenship behaviors are voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.
examples of citizenship behavior include helping, courtesy, sportsmanship, voice, civic virtue, and boosterism.
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[pptx/pdf]Organizational Behavior