인간관계론

Warmth
Discuss the benefits of warmth in communication with clients and colleagues
Identify behaviors that demonstrate warmth
Review a tool to analyze warmth in interpersonal communications
Describe a variety of ways in which warmth is displayed and articulate the importance of warmth in human interactions
Become aware of opportunities to embellish your life with warmth in day-to-day encounters with clients and colleagues
Participate in exercises to build skills in demonstrating warmth
Objective
1. 온정의 효과
2. 온정표현 방법
- 비언어적인 표현
- 언어적인 표현
- 온정의 확장과 축소
3. 온정연습
4. 결론
Summary
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[ppt/pdf]인간관계론